How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please admin@novabiomedicalaustralia.com.au to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    Nova Bio Medical
    Returns Department Tracking #
    2/28 Burnside Rd
    Yatala, Qld 4207 Australia
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened if packaging is damaged.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Each transaction is different and we will asses this as the issue arises, please email at admin@novabiomedicalaustralia.com.au with your queries.