Returns, Refunds & Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Nova Bio Medical
Returns Department Tracking #
2/28 Burnside Rd
Yatala, Qld 4207 Australia
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened if packaging is damaged.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Each transaction is different and we will asses this as the issue arises, please email at email@example.com with your queries.